ATG

Primary Duties: Maintains, upgrades and supports existing systems on a regular basis to ensure operational stability for user groups. Identifies new and existing system requirements and installs the necessary hardware and equipment infrastructure (power, cables, etc.) to meet these requirements. Keeps abreast of all innovations and changes to systems to ensure having the appropriate tools and training to provide quality support. Provides end-user training on systems to maximize operator efficiency and increase speed and accuracy of customer service. Provides customer support by answering end-user questions and maintaining a presence at a help desk or other customer point of contact. Education and Experience: * Bachelor's degree in Computer Sciences or Information Systems or Engineering. * Experience in a J2EE operational environment desirable * Experience in supporting client/users in mixed LAN/WAN Windows environment and data communications principles * In depth working knowledge of PC systems including all Windows O/S, Internet Information Services. * Proficiency in MS Office products - Excel, Outlook, Word, Access * Knowledge of MS SQL Server or Oracle database. * Ability to read, analyze, and interpret the technical documents * Respond effectively to the most sensitive inquires or complaints * Write effective / persuasive reports and presentations on complex topics to management and clients * Apply principles of logical or scientific thinking to a wide range of intellectual and practical problems * Works with minimal supervision